LEGAL DOCUMENTS

THE LICENSEE MUST PRESENT ORIGINAL I.D AND / OR PASSPORT, DRIVE LICENSE WHOSE VALIDITY MUST BE REVISED BY THE LESSOR. 

THE LESSEE MUST DELIVER PHOTOCOPY OF THE I.D AND / OR PASSPORT AND COPY OF THE DRIVING LICENSE CERTIFYING TO BE (AT LEAST) 18 YEARS OLD.

1. 1. CUSTODY OF THE MOTORCYCLE - 

THE LESSEE UNDERTAKES TO CARRY THE NECESSARY AND COMPULSORY DOCUMENTS AND INSTRUMENTS OF THE MOTORCYCLE FOR THE STIPULATED DURATION OF THE PRESENT CONTRACT.

THE LESSEE BECOMES THE GUARDIAN FOR ALL.

FOR LEGAL PURPOSES, THE MOTORCYCLE, WHICH IS THE OBJECT OF THIS CONTRACT, MAY ONLY BE RIDDEN BY THE LESSEE WHO HAS SIGNED THE CONTRACT. 

THE LESSEE UNDERTAKES TO OPERATE THE MOTORCYCLE PERSONALLY. 

THE LESSEE ASSUMES ALL RISK AND LIABILITY FOR DAMAGE CAUSED TO OR BY THE MOTORCYCLE IF THE MOTORCYCLE IS ALLOWED TO BE RIDDEN BY THIRD PARTIES.

AT THE TIME OF DELIVERY THE LESSOR MOTO RENT BOGOTÁ EXPLAIN THE OPERATION OF THE MOTORCYCLE, AND ANSWER ALL QUESTIONS AND DOUBTS MADE BY THE LESSEE ABOUT ITS OPERATION.

BY SIGNING THIS CONTRACT, THE LESSEE CERTIFIES THAT HE FULLY UNDERSTANDS THE OPERATION OF THE MOTORCYCLE RENTED IN THIS CONTRACT.

2. 2. MOTORCYCLE CIRCULATION -

THE LESSEE IS AUTHORIZED EXCLUSIVELY TO CIRCULATE AND / OR DRIVE THE MOTORCYCLE WITHIN COLOMBIA. 

THE LESSEE IS THE ONLY RESPONSIBLE OF THE CIRCULATION AND / OR DRIVING OF THE MOTORCYCLE, SO AS ITS CORRECT USE AND ROUTINE MAINTENANCE.

3. 3. OBLIGATIONS OF THE DRIVER -

 THE HIRER UNDERSTANDS THAT THERE ARE RISKS ASSOCIATED WITH THE FACT OF RIDING A MOTORCYCLE FOR THAT REASON THE HIRER DECLARES AND UNDERTAKES:

(A)HAVE GOOD MEDICAL, HEALTH AND PHYSICAL CONDITION AT THE TIME OF OPERATING THE MOTORCYCLE.

(B) NOT TO REGULARLY OR PROMPTLY CONSUME ANY MEDICATION THAT MAY AFFECT THE MOTORCYCLE'S RIDING ABILITY. 

IN ADDITION, THE LESSEE UNDERTAKES NOT TO OPERATE THE MOTORCYCLE UNDER THE INFLUENCE OF ALCOHOL, NARCOTICS, OR ANY OTHER SUBSTANCE THAT MAY AFFECT HIS OR HER ABILITY TO OPERATE THE MOTORCYCLE. 

(C)THE LESSEE, AS THE SOLE RIDER OF THE MOTORCYCLE, UNDERTAKES TO COMPLY WITH 

ALL LAWS, REGULATIONS, ORDINANCES OR RULES OF THE COLOMBIAN TRANSIT DIRECTION, AND ESPECIALLY THE SPECIFIC REGULATIONS RELATING TO THE USE AND RIDING OF THE MOTORCYCLE.

(D) MONITOR THE LEVELS OF OIL, HYDRAULIC FLUIDS, COOLANT AND TIRE PRESSURE AS INDICATED BY THE LESSOR. 

(E) WHILE RIDING THE MOTORCYCLE, THE RENTER MUST WEAR A HELMET AND VEST MARKED WITH THE MOTORCYCLE'S LICENSE PLATE NUMBER, AND IF A PASSENGER IS WEARING A HELMET AND VEST MARKED IN THE SAME WAY. 

(F)CONSULT THE LOCAL RESTRICTIONS ON THE USE OF MOTORCYCLES IN THE PLACES IT CHOOSES TO VISIT.

(G) DRIVE 24 HOURS A DAY WITH LIGHTS ON.

(H)BEING BOGOTÁ, CUNDINAMARCA THE PLACE WHERE THE MOTORCYCLE IS DELIVERED, THE RENTER UNDERTAKES NOT TO DRIVE ON THE RAILWAY OR IN AREAS OF SPECIAL PROTECTION AND SAFETY, NOT TO HOLD ON TO ANOTHER MOVING VEHICLE, NOT TO CIRCULATE WITH PASSENGERS UNDER 10 YEARS OF AGE, NOT TO PARK ON PUBLIC ROADS,TO MAKE USE OF REGULATED PARKING AREAS AS STIPULATED IN DECREE 0240 OF 2017.

(I) NOT USE THE MOTORCYCLE FOR CRIMINAL ACTS. AND IN CASE OF OMISSION ON THE PART OF THE LESSOR AND THE MOTORCYCLE REPRESENTED IN THIS CONTRACT IS USED FOR SUCH ACTS IS CERTIFIED THAT IT IS UNDER THE CUSTODY, POSSESSION AND HANDLING OF THE LESSEE SUBSCRIBED IN THIS CONTRACT LEAVING EVIDENCE OF BEING SOLELY RESPONSIBLE. 

(J) IN CASE OF NEED OF ASSISTANCE ON THE ROAD, THE LESSEE MUST IMMEDIATELY INFORM THE LESSOR MOTO RENT BOGOTA. 

(K) THE LESSEE WILL REIMBURSE THE LESSOR MOTO RENT BOGOTÁ THE PAYMENT OF FINES AND / OR COMPARENDOS RESULTING FROM TRAFFIC VIOLATIONS IMPOSED DURING THE PERIOD OF THE CONTRACT.

(L) THE RENTER MUST PAY THE COSTS IN CASE OF STOPPING THE MOTORCYCLE FOR ACCIDENT AND / OR TRAFFIC VIOLATION, THE COST OF CRANE, PATIOS, COMPARENDOS AND OTHERS THAT THIS GENERATES. MUST PAY COMPENSATION TO THE LESSOR FOR LOSS OF RENT DURING THE DAYS WHEN THE MOTORCYCLE IS STOPPED AND / OR DISABLED FOR REPAIR AND SO ON.

THE LESSEE IS OBLIGED TO INFORM WITHIN 24 HOURS TO THE LESSOR MOTO RENT BOGOTÁ ANY NOVELTY THAT IS NOTIFIED BY THE COMPETENT AUTHORITIES OF COLOMBIA. IN CASE OF NON-COMPLIANCE IN THE TIMELY PRESENTATION OF THIS INFORMATION, THE LESSEE WILL BE RESPONSIBLE FOR ANY EXPENSE AND / OR DAMAGE SUFFERED BY THE LESSOR MOTO RENT BOGOTÁ DIRECTLY OR INDIRECTLY CAUSED BY THE LACK OF TIMELY INFORMATION. 

(M) IN THE CASE OF PENALTIES AND / OR FINES MUST BE NOTIFIED BY THE LESSEE TO THE LESSOR MOTO RENT BOGOTÁ IMMEDIATELY, WHICH WILL BE AUTHORIZED FROM NOW ON TO TAKE WITHOUT NOTICE THE AMOUNT OF TOTAL DAMAGE AND / OR PARTIAL, PENALTY OR COMPARISON OF TRANSIT WITH ALL COSTS THAT THIS GENERATES, TOTAL AND / OR PARTIAL THEFT OF THE MOTORCYCLE, DAMAGE TO THIRD PARTIES AND OTHERS THAT GENERATES, THE CREDIT CARD OF THE LESSEE. 

(N) THE LESSEE UNDERTAKES TO MAINTAIN THE MOTORCYCLE WITH THE CORRESPONDING SECURITY LOCK.

4. 4. CONDITIONS OF USE -

THE LESSEE ACKNOWLEDGES THAT HE/SHE HAS NO LEGAL RIGHTS REGARDING THE RENTED MOTORCYCLE AND ACCESSORIES PROVIDED AND THEREFORE, IT’S  STRICTLY PROHIBITED THE SUB-RENTAL OF THE MOTORCYCLE TO A THIRD PARTY UNDER ANY WAY. IN ADDITION, THE LESSEE CAN’T IN ANY EVENT USE OR ALLOW THE MOTORCYCLE TO BE USED:

(A) FOR THE TRANSPORTATION OF PERSONS AND / OR GOODS FOR COMMERCIAL PURPOSES; 

(B) TO PUSH TRAILER VEHICLES OR OTHER THINGS

(C) CAREER PRACTICES, COMPETITIONS, PROFESSIONAL COMPETITIONS, RACES IN CIRCUITS, EQUIPPED FACILITIES OR ROADS OPEN TO THE PUBLIC

(D) UNDER THE INFLUENCE OF ALCOHOL, DRUGS, OR ANY OTHER NARCOTIC SUBSTANCE, WHICH MAY CAUSE DANGER TO HIS/HER CONSCIOUSNESS AND HIS/HER OWN LIFE AND THAT OF THIRD PARTIES, OR THE ABILITY TO REACT

(E) IN VIOLATION OF THE RULES CUSTOMS, AND REFERRED TO THE CIRCULATION LAWS, IT’S FORBBIDEN TO ENTER RESTRICTED AREAS OR AREAS OF ACCESS TO THE AREAS OF  PORTS AND AIRPORTS WITH LIMITED TRAFFIC. THE LESSEE IS RESPONSIBLE OF ANY FALSE INFORMATION PROVIDED TO MOTO RENT BOGOTÁ ABOUT HIS/HER AGE, NAME, DATE AND PLACE OF BIRTH, RESIDENCE ADDRESS OR NUMBER OF DOCUMENT

(F) FOR PURPOSES CONTRARY TO THE LAW. IN ADDITION, THE LESSEE ASSUMES THE OBLIGATION OF: (A) THE CONDUCT OF THE MOTORCYCLE AND  PERSONALLY TAKE CARE OF THE ACCESSORIES SUPPLIED, WITH THE MAXIMUM ATTENTION AND IN COMPLIANCE WITH ALL RIGHT REGULATIONS; (B) GUARANTEE THE SAFETY OF THE MOTORCYCLE DURING THE RENTAL PERIOD,  MOTO RENT BOGOTÁ IS EXEMPTED OF ANY RESPONSIBILITY ABOUT ANY CLAIMS BY THIRD PARTIES FOR DAMAGES OF GOODS TRANSPORTED IN THE MOTORCYCLE RENTED  TO A FAILURE OR DISCOMFORT OF THE MOTORCYCLE; (D) REFUNDMENT TO MOTO RENT BOGOTÁ, AFTER PRESENTATION OF THE INVOICE, FOR ALL EXPENSES, INCLUDING THE LEGAL ONES, WHICH WOULD BE INCURRING TO OBTAIN COMPLIANCE WITH FINAL OBLIGATIONS FOR ANY REASON AND / OR REASON, FOR SUCH PURPOSE IN IT, INCLUDING THOSE OF UNPAID TOLLS, IN MECHANICAL WARRANTY IF FOR MECHANICAL FLOWS THE MOTORCYCLE COULD NOT FINISH THE LEASE.

5. 5. RULES OF THE ROAD LAW OF COLOMBIA -

THE LESSEE DECLARES TO HAVE KNOWLEDGE OF THE  STREET CODE EXISTING IN COLOMBIA .

6. 6. COVERAGE OF THE MOTORCYCLE -

 THE  MOTO RENT BOGOTÁ GIVES THE LESSEE THE OPTION TO SUBSCRIBE AN INSURANCE AGAINST TOTAL THEFT, WHICH HAS A VALUE FOR DAY OF 30% OF THE RENTAL VALUE OF THE RENTED MOTORCYCLE, THIS INSURANCE COVERS IN CASE OF THEFT AND / OR TOTAL THEFT OF 70% OF THE ASSIGNED VALUE OF THE MOTORCYCLE IN THE CONTRACT, NOT COVERING PARTIAL DAMAGES TO THE VEHICLE, COVERS THE CORRESPONDING INDEMNITY.

 THE LESSEE BY TAKING THIS INSURANCE WILL ONLY PAY FOR THE THEFT AND / OR TOTAL THEFT OF THE MOTORCYCLE 30% OF THE VALUE ALLOCATED IN THE CONTRACT OF THE MOTORCYCLE AND PARTIAL DAMAGE TO THE VEHICLE.

IF THE LESSEE DOES NOT DECIDE TO TAKE THIS INSURANCE AND THE RENTED MOTORCYCLE IS STOLEN,THE LESSEE MUST PAY TO THE LESSOR 100% OF THE VALUE ASSIGNED IN THE MOTORCYCLE CONTRACT AND SHALL PAY THE EXPENSES OF POLICE STATEMENTS AND OTHERS THING.

THE RENTED MOTORCYCLE IS COVERED BY A SOAT LIABILITY INSURANCE, BUT IT DOES NOT COVER DAMAGES CAUSED TO THIRD PARTIES.IN CASE OF ACCIDENT, THE LESSEE SHALL REPORT IMMEDIATELY TO THE LESSOR. THE MEDICAL EXPENSES WHICH ARE PRESENTED FOR HIM/HER AND / OR THIRD PARTIES, MINOR DAMAGES  CAUSED TO THE MOTORCYCLES WILL BE ASSUMED BY THE LESSEE IN ITS ENTIRETY, SUCH AS REPAIRS, MIRRORS CRANE, .

THE LESSEE MUST REFUND MOTO RENT BOGOTÁ FOR A VALUE OF 100% EACH DAY OF LOST RENTAL AND / OR INACTIVITY OF THE MOTORCYCLE, AND FOR EVERY DAY THE MOTORCYCLE IS OUT OF SERVICE. IN CASE OF THEFT OR FIRE, THE LESSEE MUST INFORM THE COMPETENT AUTHORITIES AND DELIVER TO THE MOTO RENT BOGOTÁ IN NO MORE THAN 24 HOURS THE CORRESPONDING INFORMATIONS. THE ORIGINAL DENOUNCEMENT MUST BE DELIVERED. IN CASE OF THE LESSEE LOSES THE KEYS,HE/SHE ARE OBLIGED TO PAY THE VALUE OF THE COMPLETE CHANGE OF THE SUICHE OF THE KEYS, THE WORKMANSHIP, PLUS A VALUE OF 50% LOST RENTALS DURING THE DAYS THAT THE MOTORCYCLE STAYS OUT OF SERVICE.

7. 7. MOTORCYCLE RETURN - 

THE PARTIES HAVE AGREED BETWEEN THE PARTS, BEFORE THE START OF THE RENTAL, THE DATE PLACE AND TIME OF DELIVERY OF THE MOTORCYCLE, AND THE LESSEE IS COMMITTED TO RESPECT WHAT HAS BEEN AGREED. ANY VARIATION MUST BE AGREED BY WRITTEN WITH THE MOTO RENT BOGOTÁ. 

THE RENT DAY IS CONSIDERED 24 HOURS WITH A TOLERANCE OF 59 MINUTES (SUBJECT TO THE HOURS OF CLOSURE OF THE ESTABLISHMENT).

FOR EVERY HOUR OF DELAY,THE LESSEE WILL  BE CHARGED WITH A 15%OF THE PRICE OF RENTAL DAY(INCLUDING THE AMOUNT OF THE ADDITIONAL INSURANCE IF STIPULATED). THE RETURN OF THE MOTORCYCLE MUST HAVE PLACE DURING THE COMMERCIAL HOUR OPENING OF THE MOTO RENT BOGOTÁ AND IN THE HANDS OF A PERSON AT CHARGE AUTHORIZED BY THE LESSOR.

 THE LESSEE IS INVITED TO LEAVE A VALUE OF 1.000.000 COP IN MODALITY OF CANON, THIS VALUE WILL BE RETURNED AT THE TIME OF THE RETURN OF THE MOTORCYCLE TO THE LESSEE(CONSIDERING DIFFERENT BANK TERMS )IF THE MOTORCYCLE IS IN THE SAME CONDITIONS THAT WAS DELIVERED, OTHERWISE, DAMAGES TO THE MOTORCYCLE WILL BE DISCONTINUED FROM THIS CANON.TRANSIT INFRINGEMENT OR FAILURE TO RETURN THE MOTORCYCLE AT THE DATE AND TIME AGREED WILL RESULT IN UNLAWFUL POSSESSION OF THE LESSEE AND THE  MOTORCYCLE WILL BE DECLARED STOLEN. ANY PROPERTY THAT REMAINS ON THE MOTORCYCLE AT THE TIME OF THE DELIVERY TO MOTO RENT BOGOTÁ IS CONSIDERED ABANDONED, AND THE MOTO RENT BOGOTÁ HAS NO OBLIGATION TO KEEP THEM AND RETURN THEM.

8. 8. RESPONSIBILITY FOR LESSEE - 

THE LESSEE IS COMMITTED TO RETURN THE MOTORCYCLE, DOCUMENTS AND EQUIPMENT IN THE SAME CONDITIONS OF DELIVERY, AND THEREFORE COMMITTS TO RESTORE AND PAY ALL THE DAMAGES CAUSED.

IN PARTICULAR, THE LESSEE ASSUMES THE OBLIGATION TO REPAIR THE DAMAGE CAUSED BY REPLACEMENT WITH A DIFFERENT FUEL THAT HE/SHE PROVIDE FOR THE RENTED MOTORCYCLE AND DAMAGES RESULTING FROM REPAIRS MADE DIRECTLY BY THE LESSEE WITHOUT THE WRITTEN CONSENT OF THE MOTO RENT BOGOTÁ IN THE CASE OF PNEUMATICS DAMAGES THE LESSEE MUST REPLACE DAMAGED TIRES AT HIS CHARGE. THE RETURN OF THE MOTORCYCLE WITH THE TIRES DAMAGED IS NOT PERMITTED.

THE LESSEE IS RESPONSABLE FOR THE SAFEKEEPING OF THE MOTORCYCLE, ANY IRRESPONSABLE ACTION THAT COMPROMISE THE SAFETY OF THE MOTORCYCLE ALSO COMPROMISES THE INSURANCE WHICH LOSES ITS VALIDITY.

IN THE CASE OF POST-RENT, SANCTIONS WILL ARRANGE BY THE MUNICIPAL POLICE AND / OR APPLICATION OF THE LAW, THE LESSOR MOTO RENT BOGOTÁ IS NOW AUTHORIZED TO TAKE WITHOUT PRIOR NOTICE THE AMOUNT CORRESPONDING TO THE AMOUNT DEBTED ON YOUR CREDIT CARD.

9. 9.PENALTIES - 

IF THE LESSEE DOES NOT RETURN THE KEYS, PROPERTY CARD, MECHANICAL TECHNICIAN, MOTORCYCLE SOAT, EQUALLY IF THEY ARE LOST OR STOLEN, THEY WILL GIVE PLACE TO A PENALTY OF 250 THOUSAND PESOS EACH ONE.

THE LESSEE WILL RETURN THE MOTORCYCLE IN THE SAME WAY AS IT WAS DELIVERED, IF THE LESSEE DELIVERS THE DIRTY MOTORCYCLE, THE LESSOR WILL CHARGE A FIXED COST OF $10,000, IF THE LESSEE DECIDES TO CLEAN IT HIMSELF, THE LESSOR MUST CHECK THAT THE MOTORCYCLE IS IN THE CONDITION DELIVERED.

THE LESSEE IS OBLIGETTED TO PAY ANY TRAFFIC SANCTION THAT TAKES DURING THE RENTALS PERIOD, REMEMBER THAT IN ADDITION TO THE FINE THE MANAGEMENT COSTS ARE 50,000 THOUSAND PESOS EACH.

10. 10 FUEL - 

FUEL IS NOT INCLUDED IN THE RENTAL PRICE. THE MOTO RENT BOGOTÁ WILL DELIVER THE MOTORCYCLE WITH FULL TANK. ALSO THE LESSEE MUST RETURN THE MOTORCYCLE IN THE SAME WAY. IF THE LESSEE DELIVERS THE MOTORCYCLE WITH LESS GASOLINE, THE LESSOR WILL CHARGE A FIXED COST OF $ 30,000. IF THE MOTORCYCLE NEEDS FUEL,IT MUST BE IMMEDIATELY ASSUMED BY THE LESSEE.

11. 11 CONTRACTUAL MODIFICATIONS -

EVERY MODIFICATION OF SUCH AGREEMENT CAN NOT HAVE PLACE, NOR CAN IT BE TESTED, EXCEPT FOR WRITTEN ACTION REFERRED BY BOTH PARTIES.

12. 12 CHOICE OF THE HOUSE FOR THE EFFECTS OF THIS AGREEMENT - 

THE LESSEE DECLARES AND CERTIFIES UNDER HIS OWN RESPONSIBILITY THE ADDRESS INDICATED IN THE DOCUMENTATION DELIVERED IS CORRECT, AND THAT THE PURPOSE OF THIS CONTRACT AND /OR ANY COMMUNICATION  WILL BE NOTIFIED IN THAT ADDRESS,ANY CHANGE OF ADDRESS MUST BE COMMUNICATED IMMEDIATELY BY THE LESSEE.

13. 13 RENTAL AND APPLICABLE JURISDISCTION -

THE LESSEE ACCEPTS TO RENT THE SELECTED MOTORCYCLE AND DECLARES ,WHETHER  NATIONALITY AND LANGUAGE,TO HAVE READ AND UNDERSTOOD THIS AGREEMENT.BOTH PARTIES EXPRESSLY DISCLAIMS THEIR OWN ARGUMENTS AND ACCEPT TO ASSUME RESPONSIBILITY IN EVERY POINT SET FORTH IN THIS AGREEMENT AS OLDER THAN 18 YEARS AND IN ITS FIVE SENSES.

14. 14 OBLIGATION -

ANY PERSON WHO SIGNS THIS CONTRACT ON BEHALF OF ANOTHER PERSON AND / OR COMPANY, RESPONDS PERSONALLY AND COMPLETELY WITH ITS OWN REPRESENTATIVE OF THE ASSUMED OBLIGATIONS TOWARDS THE MOTO RENT BOGOTÁ.

15.15 CANCELLATION POLICY

THE DEPOSIT WILL HAVE A MAXIMUM TIME OF WITHDRAWAL BY THE COSTUMER OF 60 DAYS TOTAL, AFTER THIS PERIOD CAN NO LONGER BE REQUIRED BY THE COSTUMER.

 REFUND OF CONFIRMED RENTAL CHARGES IS ONLY POSSIBLE IF THE REQUEST IS SUBMITTED 72 HOURS BEFORE THE DATE ON WHICH THE MOTORCYCLE IS RESERVED, PROVIDED THAT IT IS FOR OFFICIALLY JUSTIFIED REASONS THAT ARE DULY DOCUMENTED.

NO REFUNDS WILL BE GIVEN FOR RENTALS CANCELLED FOR NOT KNOWING THE CREDIT CARD DEPOSIT. THE CLIENT SIGNS THE FOLLOWING CONTRACT KNOWING THAT IT WILL BE MANDATORY TO LEAVE A DEPOSIT (INDICATED IN THE REQUIREMENTS) ONLY AND EXCLUSIVELY BY CREDIT CARD. IT WILL BE THE CLIENT'S OBLIGATION TO KNOW THE AMOUNT AND ITS AVAILABILITY.

THE PAYMENT OF THE RESERVATION MUST BE MADE BY CREDIT CARD AND THE SAME CREDIT CARD MUST BE CARRIED IN PHYSICAL AT THE OFFICE. NO REFUNDS ARE ALLOWED FOR NON-COMPLIANCE WITH THIS RULE.

NOTE: THE CLIENTS WHO PAY BY INTERNET WITHOUT FULFILLING THE REQUIREMENTS, TO THE REFUND WILL BE DISCOUNTED THE BANK INTERESTS AS LONG AS THEY ARE WITHIN THE EXCEPTIONAL CASES.

NOTE: IF DUE TO CIRCUMSTANCES BEYOND THE LESSEE'S CONTROL, THE LESSEE IS UNABLE TO COMPLY WITH THE ESTABLISHED DATE, HE OR SHE MAY REQUEST THE REASSIGNMENT OF THE DATE OF HIS OR HER RESERVATION WITHOUT ANY ADDITIONAL CHARGE BEING MADE BY THE LESSOR, SUBJECT ALWAYS TO THE AVAILABILITY OF THE RESERVED MOTORCYCLE.

MOTO RENT SANTA MARTA ESTABLISHES THE FOLLOWING FOR THE REFUNDS OF THE RESERVATION EXPENSES:

THE LESSEE MUST MAKE HIS REQUEST IN WRITING WITH THE REASONS WHY HE WISHES TO CANCEL HIS RESERVATION, ATTACHING THE OFFICIAL DOCUMENTS THAT CAN SUPPORT HIS REQUEST, DIRECTLY TO THE BRANCH OFFICE WHERE HE MADE HIS RESERVATION.
AFTER THE DUE EVALUATION MADE BY THE LESSOR, WE GUARANTEE THE RETURN OF 70% OF THE RENTAL VALUE OUTSIDE THE ALL RISK INSURANCE POLICY TAKEN AS EXTRA AT THE TIME OF BOOKING.
THE 30% DISCOUNTED GOES DIRECTLY TO THE MANAGEMENT COSTS AND COMMISSION FOR SERVICES PERFORMED BY YOUR BANK AND DIGITAL PLATFORM BY WHICH THE TENANT MADE HIS PAYMENT.